Loyalty app · by Wassist
LoyaltyLion for WhatsApp
Points, tiers and rewards, answered and redeemed on WhatsApp
Customers check their LoyaltyLion balance and swap points for rewards without leaving the chat.
Works with your existing LoyaltyLion account.
- Customer: Hey, how many points have I got?
- The agent uses LoyaltyLion: Get loyalty status
- Agent: You've got 1,240 points and you're in the Gold tier. Another 260 points and you'll reach Platinum.
- Customer: Nice. What can I get with them?
- The agent uses LoyaltyLion: List available rewards
- Agent: You can choose £5 off for 500 points, £10 off for 1,000 points, or free shipping for 300 points. Want me to redeem one?
- Customer: £10 off please
- The agent uses LoyaltyLion: Redeem reward
- Agent: Done! Your code is LL-GOLD10. Use it at checkout for £10 off. You've got 240 points left.
Checking points and redeeming a reward
The agent looks up the balance, shows what it can buy and redeems the reward the customer picks.
How LoyaltyLion works on WhatsApp
Connect LoyaltyLion and your Wassist agent can see each customer's points, tier and the rewards they can afford, then redeem a reward and send the code straight back in WhatsApp.
It turns your loyalty program from a page customers forget about into something they use in the middle of a conversation, right when they're deciding whether to buy.
More conversations LoyaltyLion handles
- Customer: I thought I had more points than this. Did some expire?
- The agent uses LoyaltyLion: List points history
- Agent: You earned 180 points on your order on 2 October, then spent 500 on a £5 reward on 9 October. Nothing has expired.
Explaining where points went
The agent reads the customer's points history to answer a question that would normally be a support ticket.
Why brands add LoyaltyLion to their WhatsApp agent
No more "how many points?" tickets
Customers get their balance, tier and pending points in seconds, at any hour, without your team looking anything up.
Rewards redeemed mid-conversation
Your agent lists the rewards a customer can afford, confirms the one they want and hands over the discount code in the chat.
Loyalty that nudges the sale
When a customer is weighing up an order, your agent can point out they already have enough points for money off.
Private by default
Balances and rewards are only shared once the customer has logged in to their store account.
What your agent can do with LoyaltyLion
You choose which of these your agent gets, agent by agent, after installing.
Get loyalty status
The customer's loyalty points balance (spendable and pending), tier, referral link and loyalty pass.
List available rewards
Rewards the customer can spend points on, with their reward_id, point cost and whether the customer has enough points.
List points history
The customer's recent points activity: points earned, spent on rewards (with the codes they got), adjusted and expired.
Redeem reward
Spend the customer's points on a reward from list_available_rewards. Confirm the reward and its point cost with the customer first. Returns the discount or gift card code to give them.
LoyaltyLion for WhatsApp: FAQs
What does the LoyaltyLion app let my WhatsApp agent do?
It can tell customers their points balance and tier, list the rewards they can afford, show their recent points history and redeem a reward, sending the discount code back in the chat.
Do customers need to log in?
Yes. Points and rewards are only shared once the customer has logged in to their store account, so nobody can check someone else's balance.
Can I stop the agent from redeeming rewards?
Yes. After installing, you choose which tools each agent gets, so you can leave redemption off and only let the agent answer questions.
Do I need a LoyaltyLion account?
Yes. The app connects to your existing LoyaltyLion program, so your rewards, tiers and points rules stay exactly as they are.
Put LoyaltyLion to work on WhatsApp
Install it on your Wassist account, choose which agents get it, and it's live in your next conversation.