Answer every product question on WhatsApp, before shoppers leave.
Wassist replies in seconds, in your brand's voice, using your catalogue and policies. Anything it can't answer goes straight to your team.
Answering questions for
Roarsome
Wide Fit Shoes
Hollywood Browzer
Timeless London
Sereclean
Meta Business Partner
Most shoppers with a question never ask.
The ones who do, wait. A product question lands in the support queue, and a good answer tomorrow goes to someone who has already bought elsewhere.
Time to an answer
It waits.
Sizing, fit, materials, delivery: the questions that decide a sale sit in the same queue as returns.
They leave.
A thoughtful reply the next morning is still thoughtful. It just reaches someone who bought elsewhere.
Most never ask.
For every shopper who sends a question, many more close the tab. They won’t open a chat widget, but they will message you on WhatsApp.
- Does this come up small?
- Is it lined?
- Will it arrive by Friday?
- What fits in the bag?
- Is it suitable for a ten-year-old?
- Do you have this in a wider fit?
- How does it sit on the body?
- Can I change my subscription?
A concierge on every product page.
- 01
Add a WhatsApp button.
In the footer, as a floating icon, and as “Ask us about this product” on every product page.
- 02
It answers from what you know.
Your catalogue, metafields and policies, in your voice, with products and checkout right in the chat.
- 03
Your team takes the rest.
Anything it can’t answer lands in Gorgias or Zendesk with the full conversation, so nobody asks twice.
The questions your shoppers are already asking.
Fit and sizing
Does this come up small?
It’s true to size through the shoulders and slim in the sleeve. If you’re between sizes, go up one.
[Client name] · live
Materials
Is it lined?
Fully lined in recycled satin, so it layers easily over knitwear. The shell is 100% wool.
[Client name] · live
Delivery
Will it arrive by Friday?
Order before 2pm tomorrow for next-day delivery, so yes. Tracking comes straight to this chat.
[Client name] · live
Gifting
Is it suitable for a ten-year-old?
It’s made for ages eight and up. We can gift-wrap it and add a handwritten note at checkout.
[Client name] · live
Your answers. Your voice. Your rules.
Trained on what you sell.
Catalogue, metafields, policies and FAQs. You review tone and answers before it goes live.
Hands off, never guesses.
When it isn’t sure, the conversation passes to your team with everything said so far.
Customer-started, never spam.
Shoppers open the conversation. Marketing opt-in is asked for separately, in their words.
Fits the stack you have.
Shopify, Gorgias, Zendesk and Klaviyo. Nothing to replace.
What happens when questions get answered.
of conversations resolved without a human in Roarsome's first month.
The white tick marks the typical benchmark: about 30%.
[X]%
conversion from question-led conversations, from in-chat attribution data
[A named quote from a live client]
[Name] · [Role], [Brand]
Start small. Prove it. Then scale.
From £300 a month for 1,000 conversations. Rolling, cancel anytime.
[Money-back guarantee or first month free]
Rather talk? Book a call →